Termites damage more Australian properties every year than fire, flood and storms combined, and roughly one in three Newcastle homes and commercial buildings sits in their path. The damage is almost never covered by insurance.
Bugs Or Us Pest Control has been carrying out termite inspections, termite treatments and general pest control across Newcastle, Lake Macquarie, Port Stephens and the Hunter for more than 20 years. We’re a family-run, owner-operated business — the person who quotes your job is the person who does it.
What sets our inspections apart is what we bring with us. Alongside standard visual inspection, we deploy a termite detection dog, a Testo 882 thermal imaging camera and a Termatrac T3i microwave radar unit. Very few operators in the Hunter carry all three. On a slab-on-ground home, or one with restricted subfloor access and no visible entry points, that difference is often the difference between finding termites this year and finding the damage in three years’ time.
Newcastle’s pest pressure isn’t generic. It comes from a specific combination of climate, soil and building stock.
Australian Standards recommend a competent timber pest inspection at least annually, and more often where risk is elevated. The logic is straightforward: the shorter the gap between inspections, the less damage termites can do before they’re found — and the cheaper the repair.
Why the dog matters most. A detection dog works on scent, not sight. It doesn’t need visual access to termites, which is precisely why it succeeds where a human inspector alone fails — slab-on-ground construction, restricted subfloor access, concealed entry points, cavities behind gyprock. We’ve used detection dogs since 2010.
Afterwards. We walk you through what we found and any rectification work that would reduce future risk, then send a detailed written report with photographs.
We inspect everything from terrace houses to large homes to strata buildings.
| Inspection Type | Includes | Best Suited To |
|---|---|---|
| Standard timber pest inspection | Full visual inspection to Australian Standard, moisture meter, sounding, photographic report | Annual inspection, lower-risk properties |
| High-end inspection | The above plus termite detection dog, thermal imaging and/or Termatrac T3i | Slab construction, restricted subfloor, prior termite history, high-risk properties |
| Pre-purchase timber pest inspection | Full inspection with report suitable for contract negotiation | Anyone buying in Newcastle or the Hunter |
A full inspection must come first. This isn’t upselling — it’s the reason treatments fail. There may be additional infested areas elsewhere in the building, and if those aren’t treated, full colony control won’t be achieved.
Where termites are active, the sequence is: gain control of the colony first, then install a management system to reduce the risk of re-entry.
Termite baiting — our preferred method. Baiting is the most effective route to genuine colony control, and it’s non-toxic. The hard part is getting the termites feeding on the bait; once they do, they carry it back and distribute it through the colony. The active ingredient is an Insect Growth Regulator (IGR). Termites moult several times a year, and a colony that has consumed enough bait breaks down and dies at moult. Because baiting works through this biological mechanism rather than direct poisoning, colony control is far more achievable.
We see a lot of Newcastle homes where a cheap treatment was done that never gained colony control at all.
Most homeowners don’t find termites. They find the damage. These are the signs worth acting on straight away:
The mistake: don’t disturb them. Don’t spray, don’t break open the mud tube, don’t prod the timber. Disturbance makes the colony abandon that route and re-enter somewhere else in your home, which makes tracing the nest significantly harder and treatment less likely to succeed. Seal the area off and call us.
1. Chemical treated zone. A trench is dug around the perimeter, subfloor, walls and piers; chemical is applied and the soil replaced. Concrete slabs, paths and driveways are drilled and injected. Termites crossing the treated zone are killed on contact.
Product life expectancy runs 3 to 10 years depending on what’s used, and when you cost it over that lifespan it often represents the best value available. It works both as prevention and on an active site.
2. Termite monitoring stations. Where a treated zone isn’t installed, in-ground stations monitor for activity around the property so baiting can begin before termites reach the house.
Worth knowing when comparing quotes: Trelona ATSB and Sentricon Always Active are currently the only systems with bait in every station. Every other brand uses timber interceptors that must be replaced with bait once activity is detected. The always-active systems cost more to install but can reduce monitoring and baiting costs substantially over time.
We work with Termidor, Premise, Altriset, Exterra, Sentricon and Trelona. We have preferred products, but we’ll work with you.
Newcastle’s older weatherboard and pier-built housing, combined with the harbour environment, makes the city particularly attractive to rodents, cockroaches and spiders. Our general treatment covers the exterior, interior, subfloor and roof space — a residual treatment that eliminates insects quickly and keeps working long after we leave, and is safe for children and pets when applied correctly.
Pests we treat:
Black house ants, coastal brown ants, Argentine ants and white-footed house ants. We use transfer baits and gels rather than surface sprays, because spraying a trail kills foragers while the queen simply replaces them. Coastal brown ants thrive in Newcastle's sandy soils and nest readily under paving and slabs.
German cockroaches need a targeted gel-bait program, not a spray; the large species (American, Australian, smoky brown) are handled differently. Essential for cafés and food premises through the CBD, Darby Street and Honeysuckle.
Roof rats, Norway rats and house mice. Lockable, tamper-resistant stations, entry-point identification and proofing advice, with an emphasis on exclusion over repeat baiting.
Funnel-webs, redbacks, white-tails, black house and huntsman spiders. Perimeter, web-line and subfloor treatments.
Humane exclusion and proofing rather than harsh chemicals or unnecessary damage.
European wasps, paper wasps and mud daubers. Live bee swarms referred to a beekeeper wherever possible.
Interior and exterior, coordinated with your vet's pet treatment so the life cycle actually breaks.
Licensed marksman services for rabbits, foxes, feral cats, wild dogs, pigs, goats and invasive birds on rural and acreage properties.
Family-run service for family homes. Full internal and external treatment, treatments selected with children and pets in mind, and a reminder service so your next inspection doesn’t quietly lapse. We’ll also tell you honestly when you don’t need a treatment.
Discreet, compliant, and scheduled around your trading hours. We service restaurants, bars and clubs, cafés, warehouses, offices, factories, retail, schools, childcare, aged care and nursing homes, hotels, hostels, Airbnb properties, multi-unit complexes and strata. Documented service records and treatment reports suitable for food safety audits, HACCP and council inspections.
Both tenants and landlords have obligations to keep a property pest-free. We provide end-of-lease treatments, rental portfolio servicing and strata programs, with the documentation delivered on time.
Paul provides expert witness reports for legal matters involving termite and pre-purchase timber pest inspections, and has worked with Australian Quarantine Inspection Services as a preferred inspector. Very few pest technicians in the region offer this.
Tell us what you're seeing. We ask about the property's age, construction and history so we arrive with the right equipment.
Fixed price up front, including if you want the detection dog. No hidden fees.
Interior, roof void, subfloor, exterior, grounds, fences and outbuildings — to the Australian Standard, and beyond it where we deploy the dog, thermal camera or Termatrac.
We walk you through what we found and what rectification work would reduce your risk.
Detailed findings, species, risk level and your realistic options with the trade-offs of each set out plainly.
Colony control first, then a management plan.
Baiting systems are monitored on schedule, and a reminder when your next inspection is genuinely due.
Between inspections, these genuinely lower your risk:
| Comparison | Baiting & Monitoring | Chemical Treated Zone |
|---|---|---|
| How it works | Termites carry IGR bait back to the colony; colony collapses at moult | Treated soil zone kills termites on contact as they cross |
| Colony elimination | Yes — targets the whole colony | No — the colony itself is unaffected |
| Chemical near the building | Minimal | Applied to perimeter soil; slabs and paths drilled |
| Speed | Slower; relies on termites finding the bait | Faster protection of the structure |
| Lifespan | Ongoing while monitored and serviced | 3–10 years depending on product |
| Disruption | Low | Trenching and concrete drilling required |
| Suits every building? | Broadly yes | No — an incomplete zone will fail |
| Our preference | Preferred for active infestations | Effective where the building genuinely suits it |
We're a family business. The person who quotes your job is the person who does it — and the person you call if you need anything after.
Dogs find termites by smell, straight through walls and floors. We've used them since 2010. Very few companies in Newcastle can offer this.
Detection dog, thermal camera and Termatrac radar — used together. That makes us up to three times more likely to find active termites than a standard visual inspection.
Thousands of homes treated and hundreds of termite inspections completed across Newcastle and the Hunter. We know what to look for here.
Company, staff and equipment. We work to Australian Standards, and we're covered for anything the job throws up.
You get a firm quote before we start. And if you don't need a treatment, we'll tell you so.
Termites work around the clock and don’t announce themselves. A single inspection now costs a fraction of what concealed damage will.
Cost depends on the size of the property, subfloor accessibility, the number of structures and whether you want the termite detection dog included. We give you a free, fixed, no-obligation quote over the phone or by email before any work is booked — no hidden fees. Our pricing is competitive for the level of equipment and service involved, and we can service anything from a terrace house to a large home or a strata building.
Australian Standards recommend a competent timber pest inspection at least annually, and more frequently where the risk of termite attack is elevated — properties with prior termite activity, bushland boundaries, or a recent treatment. The shorter the interval, the smaller the damage and the cheaper the repair if termites do arrive.
We inspect all accessible areas in accordance with the Australian Standard — interior, roof void, subfloor, exterior and grounds — looking for live termites, previous damage and conditions that increase future risk. Where requested we also use a termite detection dog, thermal camera and Termatrac, which takes the inspection beyond the Australian Standard. Afterwards we discuss the findings and any recommended rectification work, then send a detailed written report with photographs.
Baiting uses an Insect Growth Regulator that termites carry back to the colony; because termites moult several times a year, a colony that consumes enough bait breaks down and dies. It eliminates the colony and is non-toxic. A chemical treated zone involves trenching around the perimeter and drilling slabs and paths so termites are killed as they cross treated soil — it protects the structure but does not affect the colony. Baiting is our preferred method for active infestations; a treated zone works well where the building genuinely suits it.
Yes, when applied correctly by a licensed technician. Modern products are very different from those used decades ago and are scientifically developed to be safer for people, pets and the environment. Baiting systems place no chemical inside your home at all. Tell us about children, pets, poultry, beehives or vegetable gardens before we start and we’ll plan the treatment around them.
We treat the exterior, interior, subfloor and roof space. It’s a residual treatment, so it eliminates insects quickly and keeps working long after the visit, and it’s safe for children and pets.
Yes. Brick veneer homes still have timber wall frames, roof trusses and often timber flooring behind and above the brickwork. Termites reach them through wall cavities, weep holes and slab penetrations. We treat brick homes in Newcastle regularly.
Realistically, no. You may kill the termites you can see, but the entry points are usually concealed and difficult to reach, and killing foragers doesn’t touch the colony. Without colony control the termites return, often through a different route. Proper eradication requires licensed equipment, correct species identification and a management plan.
Strongly recommended. A pre-purchase timber pest inspection identifies active termites, past damage and conducive conditions before you’re contractually committed. Given Newcastle’s high proportion of older timber-framed housing, it routinely pays for itself — either in negotiating power or in the purchase you decide not to proceed with.
Usually within a few days, and often faster for urgent situations. Same-day emergency pest control is frequently available. Call 0490 454 644 as early in the day as you can.
Ants, cockroaches (including German cockroaches), spiders, rats and mice, fleas and ticks, wasps and bees, silverfish, borers, bird lice and moths. We’re also licensed for rodents, possums and birds, and provide feral animal management for rabbits, foxes, feral cats, wild dogs and pigs.
No. Arsenic dust is now banned for use in homes and should not be used by any contractor. We use modern dusts and foams selectively, and baiting as our preferred method of colony control.
Yes — company and staff, working to industry and government safety and quality standards. Paul has also worked with Australian Quarantine Inspection Services as a preferred inspector and provides expert witness reports in legal matters involving timber pest inspections.